Terms & Conditions
ALL NEW PRODUCTS CARRY FULL FACTORY WARRANTIES!
Since we do not specify the majority of the products we sell, we do not offer a refund for items that a customer changes their mind about, or decides that it's not what they wanted. We simply attempt to offer the requested product at the lowest price we can to our customers who are shopping on-line. The customer should be sure of the item that they want before placing any orders. We are more than happy to try to answer any questions you have or steer you in the direction to find them. If a unit is found defective beyond 3 days after delivery date, please contact the Mfg. for warranty instructions. We can supply the Mfg. information to you if you’re unable to locate it on your own.
Any customer receiving an item that is defective out of the box should notify us within 48 hours so we can remedy the problem. We will contact the Mfg. of the product and remedy the situation as per their instructions. Customers receiving Items that are damaged due to shipping, should contact the carrier (Normally U.P.S.) A.S.A.P. to evaluate the situation and remedy A.S.A.P.
A majority of the items we sell are shipped direct to our customers from either the Mfg. or a distributor. If they or we are unable to ship within 3-4 business days we make every attempt to notify the customer as soon as we are made aware of any delays or backorders.
We will charge a 15% restocking fee for any non-service-related returns if returned within 30 days. Acceptance of returned items after 30 days are the sole discretion of The AV Guy.
Special Order Items
We will notify you right away if an item ordered is a "Special Order Item" or "Custom". Meaning that it is not a normally stocked item by the Mfg., or us and we'll E-Mail you of the scheduled ship date (If over a week, we will attempt to contact you by phone, custom screens always take 3-5 business days to build then ship).
We are not held responsible for errors on price quotes. If upon examination of quote, we find an error we will contact the buyer A.S.A.P., or upon processing of order to advise of corrections.
Note for California Customers Only!
Shipments made to destinations within our home state of California will have appropriate sales tax added to invoice. Prices quoted on-line do not include this sales tax. This amount will be added after order is placed (Shipping charges will not be taxed) and will appear on your invoice.
We respect the privacy of every person who visits our web sites. This Privacy Statement describes our policy regarding information received about you during visits to our sites and how that information is stored and used.
We collect two types of information about visitors: Personal information (such as name, address, telephone number, e-mail address) which you have voluntarily submitted to us and Aggregate information (such as IP address, domain name, Web pages accessed while visiting the site, etc.) which is used to generate statistics and measure site activity to improve the usefulness of our sites.
You always remain in control of the information you provide. In general, you can visit our web sites without telling us who you are or revealing personal information about yourself, in which case you may be unable to participate in certain promotions or receive product information. We collect, maintain and use personal information you have voluntarily submitted to contact you and respond to your comments or requests for information, or to contact you if needed in the course of processing or shipping your order for products or services offered over our web sites.
We will not trade, sell or share your personal information for use by any business, other than our own use, without your consent, unless required by law or as disclosed to you when the information is collected. Your personal information will generally be stored in our databases, which are located in the United States. .
The AV Guy